netfiles customer service: Expert support when you need it
As a netfiles user, you will be happy to know that we have a seasoned team of customer service professionals on hand to deliver expert support if ever you run into problems. With more than 20 years’ experience in our field, we understand the critical role we play in your due diligence processes, virtual project rooms, and secure data exchanges, and we offer the customer support to match.
How to reach us
Long wait times and uninformed call center agents? Not at netfiles: Our select team of experts is an integral part of our company. And for urgent issues, we're even available on weekends. You can reach us promptly by phone at +49 8677 91596-22 or via e-mail at support@netfiles.com.
"(...) What’s more, netfiles’ setup process is really quick, plus their customer service is very helpful and, in my experience, always available; we are extremely satisfied with netfiles so far." Lucas S., Consultant, via Capterra
Your dedicated contact point
We've streamlined our approach to customer service. Your sales contact will still be there for you, even after contract finalization. And no matter whether you're dealing with our support staff or sales team, you'll always receive prompt, solution-driven assistance.
"Any questions and customization requests are resolved quickly and comprehensively, and our contacts at netfiles have always been highly knowledgeable." Edwin Andrasch, IT Business Application Service, Rosenberger Hochfrequenztechnik GmbH & Co.
Technical support
Our flat organizational structure ensures you receive immediate, expert help. Whether you have technical questions about data exchange, need assistance setting up a virtual data room, or want to customize a deal room, our customer service team is ready to assist. If needed, they have direct access to our developers, without any escalation levels in-between.
Response times
We recognize the time-sensitive nature of M&As and due diligence audits. Our experts provide swift, efficient support to ensure our technology doesn't get in your way. We're committed to being there whenever you need us, including weekends.
"Our interactions with the netfiles support team have always been highly professional, with fast, optimal outcomes. This gives us confidence in the quality of their product in the long term. (...) Thanks to their high-quality, personal support, they can even handle urgent, individual requests without any problem." Florian Weingärtner, Associate Corporate Finance, Falkensteg GmbH
Customer feedback
We’re keen to hear about your experiences with our solutions and service. If you'd like to share your feedback for others, please consider leaving a review on Capterra.
• Rate netfiles Deal Room
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